Terms and Conditions

Thank you for shopping at Emerald Tools And Machinery ltd

If for any reason you are not satisfied with your purchase, be assured we will do our best to put things right!

Returns

You will have 10 working days to return an item from the date of delivery

please return your item unused and in the same condition that you received it. You should also provide proof of purchase when returning goods purchased from Emerald Tools And Machinery ltd

Refunds

of course, you will receive a full refund once the item has been inspected and is in the condition it was when it was dispatched. You will be notified as soon as the item has been received and we will let you know on the status of your refund immediately after inspection. If your return is approved, we will then refund your payment in full or exchange the damaged item. You will receive a refund within three to five working days, or if you prefer the item be replaced we will send your replacement (if in stock) the following day.

Shipping Of Returns

You, (the buyer) will be responsible for any shipping costs when returning goods to Emerald Tools And Machinery ltd. Shipping costs are non-refundable.

Faulty Goods

All faulty goods will be replaced. Shipping costs for returning faulty goods will be paid by the buyer. Please contact Emerald Tools And Machinery before returning any goods to discuss the best course of action to resolve your issue.